Service & Repairs

Cash Register and EPOS Programming, Service & Repairs

At Premier Cash Registers Ltd, we have a team of engineers to support our Casio Preferred Partnerproducts.  We were one of Casio’s ‘Preferred Partners’ for cash registers and touch screens until they withdrew their models from the UK market in 2020.  We have over 30 years of experience programming and servicing Casio and Sam4s cash registers and EPOS systems.

We provide telephone support for our products during office hours (Monday to Friday 9am-5pm) and also have an out-of-hours emergency service.  If your equipment is connected to your broadband, it may be possible to offer remote support to deal with queries, updates and programming issues.  For full details, please see section 13 of our ‘Terms of Sale’. We will also attempt to help with cash registers and Casio EPOS systems not originally supplied by ourselves although there may be a charge.

We will make every effort to solve your problem or query remotely or over the phone.  However, if you require a call-out for one of our engineers to attend your premises, rates are based on postcode areas and start from £35 + VAT.  A simple loan machine may be offered free of charge if it is necessary to take your equipment back to our workshop.

You can also bring your equipment to our workshop in person or send it by courier. You will find directions at the bottom of our ‘About Us’ page.  Please contact us first to ensure an engineer will be available to receive your equipment.

Alternatively, we can arrange for our parcel couriers to collect from your premises for a charge.  Please note, you will be responsible for packing the equipment securely and we will not be liable for any damage during transit due to poor, improper or inadequate packaging.  Please contact us to arrange the collection.

After the initial call out or charge for telephone support, labour for our engineers and programmers is charged (where applicable) at the rate of £30 + VAT per half hour during office hours.  Arrangements may be made outside these hours at our discretion but will incur a higher rate.

Cash Register and Epos Servicing & Repairs

Maintenance / Telephone & Remote Support Contracts

Before the expiry of the period of support on your cash register or EPOS system, we will send you, subject to our discretion, a letter offering you a maintenance contract and/or a telephone support contract.  Click on the links below to view our latest contract terms and conditions:
Maintenance (on-site)
Maintenance (on-site - systems using Loyverse)
Maintenance (back-to-base)
Maintenance (back-to-base - systems using Loyverse)
Telephone & Remote Support 

If you would like support and you do not currently have a contract or the equipment is not under guarantee, please contact us.

If you would like a maintenance contract on your equipment and it has been some time since your guarantee expired or the equipment was not originally purchased from us, we may (at our discretion) have to make an inspection of the equipment first.  This will involve a call-out charge and, if necessary, an estimate of how much it will cost to bring the equipment up to the standard required for us to offer a maintenance contract.

Also, if you would like a maintenance or telephone & remote support contract on your equipment and the equipment was not originally supplied by ourselves, we may require the equipment to be reprogrammed with our own configuration in order for us to offer you the level of support that we are known for.  This would be chargeable.

Rental Equipment

All of our rental contracts include maintenance, telephone and remote support for the term of the contract.  For further details please see the relevant section of our latest rental contract terms & conditions here.