Terms of Sale – Premier Cash Registers

Terms of Sale

BACKGROUND: 

These Terms of Sale set out the terms under which Goods are sold by Us to business customers through this Website, www.premiercash.co.uk (“Our Site”).  Please read these Terms of Sale carefully and ensure that You understand them before ordering any Goods from Our Site.  You will be required to read and accept these Terms of Sale when ordering Goods.  If You do not agree to comply with and be bound by these Terms of Sale, You will not be able to order Goods through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

1.1          In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings: 
“Business Days” means Monday to Friday, not including Weekends or public holidays;

“Contract”

means a contract for the purchase and sale of Goods, as explained in Clause 7;

“Goods”

means the goods sold by Us through Our Site;

“Order”

means Your order for Goods;

“Order Confirmation”

means Our acceptance and confirmation of Your Order;

“Order Number”

means the reference number for Your Order;

“User/You/Your” means a business customer using Our Site; and

"We/Us/Our”

means Premier Cash Registers Ltd, a company registered in England under 2511693 and Premier Retail Systems Rental Ltd, a company registered in England under 1989130, both whose registered address and main trading address is 43 Frenches Road, Redhill Surrey, RH1 2HR.

 

1.2          The headings in these Terms of Sale are for convenience only and do not affect their interpretation.

1.3          Words imparting the singular number shall include the plural and vice-versa.

2.  Information About Us

2.1          Our Site, www.premiercash.co.uk, is owned and operated by Premier Cash Registers Ltd, a limited company registered in England under 2511693 and Premier Retail Systems Rental Ltd, a limited company registered in England under 1989130, both whose registered address and main trading address is 43 Frenches Road, Redhill Surrey, RH1 2HR.  Our VAT numbers are 528 5895 95 and 437 1897 21 respectively.

2.2          Premier Retail Systems Rental Ltd is regulated by the Financial Conduct Authority.

3.  Access to and Use of Our Site

3.1          Access to Our Site is free of charge.

3.2          It is Your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3          Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to You in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4          Our Site has a shopping basket and checkout feature.  If You would prefer not to use this, please contact Us on 01737 773571  9am-5pm on Business Days to place Your order.  Not all cards will be authorised over the telephone.  If You would like a quotation, please use the above contact number or email Us on sales@premiercash.co.uk

3.5          Our store is hosted on Shopify Inc.  They provide Us with the online e-commerce platform that allows Us to sell Our products and services to You.

3.6          Use of Our Site is subject to Our website Terms of Use.  Please ensure that You have read them carefully and that You understand them.

4.  Business Customers and Consumers

4.1          These Terms of Sale apply to business customers only.  These Terms of Sale do not apply to individual consumers purchasing Goods for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession).

4.2          These Terms of Sale constitute the entire agreement between Us and You with respect to Your purchase of Goods from Us.  You acknowledge that You have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that You shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

5.  International Customers

Please note that We only deliver within the United Kingdom.

6.  Goods, Pricing and Availability

6.1          We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:

6.1.1     Images of Goods are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions.  While reconditioned stock has been fully serviced there may be some visible surface scratches to the cabinet and minor damage to drawer paintwork not shown on the images of the Goods.  Rental equipment may not necessarily be new but will be of a high reconditioned standard. Please contact Us if You would like further information about the appearance of reconditioned equipment;

6.1.2     Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary;

6.1.3     As We customise EPOS equipment to Your requirements, there will be a variation to the images which feature keyboards.  Keyboards are customised to increase the ease of use for the end User; and

6.1.4     For each EPOS product specification We have quoted the maximum level possible.  However, some functions/features may be limited or unavailable depending on the choice of other required functions/features.  This is normally due to memory restrictions.  Specifications are subject to change without notice and are for information purposes only. We cannot be held responsible for any change to a manufacturers’ specification.

6.2          Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether.  Please refer to Clause 11 if You receive incorrect Goods (i.e. Goods that are not as described).

6.3          Where appropriate, You may be required to select the required size, model, colour, number or peripherals for the Goods that You are purchasing.

6.4          We cannot guarantee that Goods will always be available.  Stocks of reconditioned equipment in particular can change on a daily basis. Stock indications are not provided on Our Site.  We also reserve the right to discontinue any product at any time.  Please contact Us to check availability.

6.5          Minor changes may, from time to time, be made to certain Goods between Your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect Your use of those Goods.  However, if any change is made that would affect Your use of the Goods, suitable information will be provided to You.

6.6          In some cases, but not including the customisation of EPOS equipment, as explained in the description of Goods on Our Site, more significant changes may be made to the Goods.  If any such changes are made and will affect Your Order, We will notify You in writing before the changes take effect and You will be given an opportunity to cancel Your Order (or the affected part thereof), and We will issue a refund for any Goods paid for but not received.

6.7          We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary and without notice.  Changes in price will not affect any order that You have already placed (please note sub-Clause 6.10 regarding VAT, however).

6.8          All prices are checked by Us before We accept Your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact You in writing to inform You of the mistake.  If the correct price is lower than that shown when You made Your Order, We will simply charge You the lower amount and continue processing Your Order.  If the correct price is higher, We will give You the option to purchase the Goods at the correct price or to cancel Your Order (or the affected part of it).  We will not proceed with processing Your Order in this case until You respond.  If We do not receive a response from You within 10 Business Days, We will treat Your Order as cancelled and notify You of this in writing.

6.9          In the event that the price of Goods You have ordered changes between Your Order being placed and Us processing that Order and taking payment, You will be charged the price shown on Our Site at the time of placing Your Order.

6.10       Prices on Our Site are shown both exclusive of and inclusive of UK VAT.  If the UK VAT rate changes between Your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6.11       Delivery charges are not included in the price of Goods displayed on Our Site.    Delivery options and related charges, dependent on the Goods making up Your Order and Your delivery location within the UK, will be presented to You as part of the order process.

7.  Orders – How Contracts Are Formed

7.1          Our Site will guide You through the ordering process.  Before submitting Your Order You will be given the opportunity to review Your Order and amend it.  Please ensure that You have checked Your Order carefully before submitting it.

7.2          If, during the order process, You provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process Your Order due to incorrect or incomplete information, We will contact You to ask You to correct it.  If You do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel Your Order and treat the Contract as being at an end.  If We incur any costs as a result of Your incorrect or incomplete information, We may pass those costs on to You.

7.3          No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of Your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending You an Order Confirmation by email.  Only once We have sent You an Order Confirmation will there be a legally binding Contract between Us and You.

7.4          Order Confirmations shall contain the following information:

7.4.1     Your Order Number;

7.4.2     Confirmation of the Goods ordered including details of the main characteristics of those Goods and any options selected;

7.4.3     Fully itemised pricing for the Goods ordered, including, where appropriate, taxes, delivery and other additional charges;

7.4.4     Estimated delivery date(s) information and, if applicable, via a ‘View your order’ link, delivery tracking;

7.5          In the unlikely event that We do not accept or cannot fulfil Your Order for any reason, We will notify You and explain why in writing, using the email address provided at the time the Order was made.  We may also attempt to contact You using the phone number provided at the time the Order was made.  If We have taken payment any such sums will be refunded to You as soon as possible and in any event within 10 Business Days.

7.6          If You notice an error in the information that You have provided for Your Order or You have completed an Order by mistake and wish to cancel it, please contact Us immediately on 01737 773571 or by email at sales@premiercash.co.uk ensuring that you quote Your Order Number.    Providing the Goods have not been despatched, We will make every effort to correct the error or to cancel the order if appropriate.

7.7          Any refunds due under this Clause 7 will be made using the same payment method that You used when ordering the Goods.

7.8          We will hold the details of Your Order on file for accounting record purposes and in order that it may be accessed in the event of a query, for guarantee purposes or to aid in the provision of a future order.  You may access the details and status of Your past and present Orders with Us by registering for an account on Our Site.

7.9          For full details, terms and conditions of Our rental contracts, provided by Premier Retail Systems Rental Ltd, please refer to the appropriate page on Our site.  This can be found here.

8.  Payment

8.1          Payment for Goods and related delivery charges must always be made in advance and You will be prompted to pay during the Order process.  You must check the box to indicate that You have read and accepted these Terms of Sale before Payment can be made.

8.2          Payment must be made in full for Your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

8.3          We accept the following methods of payment on Our Site:

8.3.1     Visa debit and credit cards;

8.3.2     Mastercard debit and credit cards;

8.3.3     American Express credit cards;

8.3.4     Maestro debit cards;

8.3.5     Paypal;

8.3.6     Apple Pay;

8.3.7     Amazon Pay;

8.3.8     Google Pay; and

8.3.9     Shopify Pay

9.  Delivery, Risk and Ownership

9.1          All Orders are subject to a delivery charge as stated at checkout and will be delivered by parcel courier, Royal Mail or one of Our engineers.

9.2          In many cases, if the Goods are in stock and the Order has been received before 1pm, We would expect the Goods to be despatched on the same day as the Order is placed.  If this is the case, delivery by courier will be the next Business Day or the Goods will be sent by Royal Mail 1st class post.

9.3          For deliveries by parcel courier, We will pass Your email and/or mobile phone number to Our parcel courier and, when known, they will send You a notification with the hour delivery slot when they intend to deliver Your Order.  If You would not like to be contacted by Our parcel courier, please state this in the ‘instructions to seller’ box on Your Order. 

9.4          For customisable items, such as cash registers, We would expect delivery to be between 1 and 10 Business Days from the date We receive all of Your programming information.

9.5          In many cases, depending on location and at Our discretion, Our engineers may install touch-screens and other high end EPOS equipment with on-site training at no additional charge.  If this is the case, We would contact You to arrange a suitable date. 

9.6          If requested, where possible and at Our discretion, installation of cash registers or EPOS equipment which would normally be delivered by parcel courier can be installed by one of Our engineers along with staff training for an additional charge.  Please contact Us if this is required.

9.7          All Goods purchased through Our Site will normally be delivered within 30 calendar days from the date We receive Your Order unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 15). 

9.8          If We are unable to deliver the Goods on the delivery date, the following will apply:

9.8.1     If no one is available at Your delivery address to receive the Goods and the Goods cannot be posted through Your letterbox or left in a safe place nominated by You, Our parcel courier will leave a card stating that they tried to deliver and explaining how to rearrange delivery.

9.8.2     If You do not rearrange delivery within 2 Business Days, We will contact You to ask You how You wish to proceed.  If We cannot contact You or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods.  If this happens, You will be refunded the purchase price of the Goods themselves, but not the cost of delivery.  We may also deduct from any refund, any reasonable additional cost that We incur in recovering the Goods and, in the case of EPOS equipment, a charge for the time taken for any customisation to be made to the Goods.

9.9          In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 11.1), if any of the following apply You may treat the Contract as being at an end immediately:

9.9.1     We have refused to deliver Your Goods; or

9.9.2     In light of all relevant circumstances, delivery within that time period was essential; or

9.9.3     You told Us when ordering the Goods that delivery within that time period was essential.

9.10       If You do not wish to cancel under sub-Clause 9.9 or if none of the specified circumstances apply, You may specify a new (reasonable) delivery date.  If We fail to meet the new deadline, You may then treat the Contract as being at an end.

9.11       You may cancel all or part of Your Order under sub-Clauses 9.9 or 9.10 provided that separating the Goods in Your Order would not significantly reduce their value.  Any sums that You have already paid for cancelled Goods and their delivery will be refunded to You within 10 Business Days.  Please note that if any cancelled Goods are delivered to You, You must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.

9.12       Delivery shall be deemed complete once We have delivered the Goods to the address including, where relevant, any alternative address You have provided.

9.13       Ownership of the Goods passes to You once We have received payment in full of all sums due (including any applicable delivery charges) and delivery has been completed.

9.14       Responsibility for (the risk in) the Goods will pass to You when delivery is complete, as defined in sub-Clause 9.12.

9.15       Any refunds due under this Clause 9 will be made using the same payment method that You used when ordering the Goods.

10.  Returns

10.1       Returns will not generally be accepted, except if the Goods are subject to clause 11.  In some cases however, wholly at Our discretion, We may allow a return.  To apply for a return, contact Us by email at sales@premiercash.co.uk within 10 Business Days of the date of delivery, quoting the Order Number and explaining the reasons or circumstances that require the Goods to be returned.  We will endeavour to reply with a decision within 2 Business Days. 

10.2       If We accept a return, it will only be subject to Us receiving the Goods back in their original condition, with their original packaging, not defaced in any way.

10.3       Delivery charges will not be refunded and Goods will be returned at Your expense.

10.4       An administration and re-stocking charge of 10% will apply.  Further charges may apply to EPOS equipment depending on the time taken to customise and program equipment.  This will be advised when We reply to Your application for a return.

10.5       Upon safe and satisfactory receipt of the returned Goods, a refund will be made within a maximum of 20 Business Days by the same payment method that You used when ordering the Goods.

10.6       Only a partial refund will be offered if, on receiving the returned Goods, it is found that any of the following apply:

10.6.1    The Goods have obvious signs of use;

10.6.2    The Goods are not in their original condition or packaging;

10.6.3    The Goods are damaged or have missing parts for reasons not due to  Our error; or

10.6.4    The Goods are returned more than 30 calendar days after delivery.

11.  Faulty, Damaged or Incorrect Goods

11.1       We warrant that the Goods, on delivery, and for a period specified in clause 11.2 thereafter (the ‘Guarantee Period’) shall, subject to alterations due to customisation, be as described; be free from material defects in design, material, and workmanship; be of satisfactory quality (as defined in the Sale of Goods Act 1979); and be fit for any purpose described by Us.

11.2       Unless otherwise stated or agreed in writing before ordering, the following Guarantee Periods will apply to certain Goods purchased from Us from the invoice date:

11.2.1   New EPOS equipment is guaranteed by Us for 12 months. This also includes telephone and remote support (where possible and providing the equipment is connected to a broadband service);

11.2.2   Reconditioned and second-hand EPOS equipment is guaranteed by Us for 6 months. This also includes telephone and remote support (where possible and providing the equipment is connected to a broadband service);

11.2.3   Scales and counting equipment are supplied with a manufacturers’ warranty, details of which will be supplied with the product;

11.2.4   Software is not supplied with a guarantee (see clause 12 for more details); and

11.2.5   Rental equipment is supplied by Premier Retail Systems Rental Ltd, and is fully maintained and supported for the term of the contract.  For full details of terms and conditions, please refer to the appropriate page and documents on Our site.  These can be found here.

Any variation to the above will be shown on Your invoice.

11.3       If any Goods You have purchased do not comply, subject to sub-Clause 11.4 and Your compliance with sub-Clauses 11.3.1 to 11.3.4, We shall, at Our option, repair the affected Goods, replace them, or issue You with a full refund for the price of the affected Goods.  The following conditions shall apply:

11.3.1   You must first contact Us on 01737 773571 to discuss the non-compliance during the Guarantee Period and within a reasonable time of discovering it.  You may be asked to document the non-compliance to Us in writing;

11.3.2   If the Goods appear to have been damaged in transit, You must report this to Us on 01737 773571 within 48 hours of delivery.  We will accept no liability under this sub-clause after this period.  If the office is closed, You may leave a voice message on Our answerphone stating clearly Your name and Order Number.  You may be asked to document the damage in writing and provide photographic evidence in order for Us to present it to Our parcel couriers;

11.3.3   We will make every effort to correct the non-compliance either over the phone or remotely if the equipment is connected to a broadband service.   If We cannot, You must return the Goods in question to Us at Our expense (see sub-Clause 11.7 for more information); and

11.3.4   You must give Us a reasonable opportunity to examine the Goods in question.

11.4       We will not be liable for any non-compliance with the provisions of sub-Clause 11.1 of any Goods if any of the following apply:

11.4.1   You have made any further use of the affected Goods after giving Us written notice of the non-compliance under sub-Clause 11.3.1 or 11.3.2;

11.4.2   The non-compliance has arisen as a result of Your failure to follow Our instructions on the correct usage, maintenance, installation or storage  of the affected Goods or, where no instructions are provided, Your failure to follow good trade practice with respect to the same;

11.4.3   The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by You to Us;

11.4.4   You have made any unauthorised alterations or repairs to the affected Goods; or

11.4.5   The non-compliance is the result of normal Wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.

11.5       The terms of this Clause 11 shall also apply to any Goods which are repaired or replaced by Us under sub-Clause 11.3.

11.6       Except as provided in this Clause 11, We shall have no further liability to You with respect to Goods which do not comply with sub-Clause 11.1.

11.7       To return Goods to Us for any reason under this Clause 11, please contact Us on 01737 773571 to arrange for a collection and return.  Please ensure You keep all original boxes and packaging for this purpose.  We will be fully responsible for the costs of returning Goods under this Clause 11, except in the case of damage during transit due to poor, improper or inadequate packaging, and will reimburse You where appropriate.  In certain circumstances, entirely at Our discretion, We will instead send a service engineer ‘free of charge’ to Your premises.  This will depend on the fault, type of equipment and Your location in relation to Us.

11.8       Refunds (whether full or partial) under this Clause 11 will be issued within 10 Business Days of the day on which We agree that You are entitled to the refund.

11.9       Any and all refunds issued under this Clause 11 will include all delivery costs paid by You when the Goods Were originally purchased.

11.10    Refunds under this Clause 11 will be made using the same payment method that You used when ordering the Goods.

12.  Software

12.1       Software is supplied without a guarantee of compatibility with Your computer or equipment.

12.2       It is Your responsibility to manage the software which includes taking regular back-ups.  We will not be held responsible for any data corruption or loss.

12.3       We are only a re-seller of software and therefore cannot be held responsible for any faults or deficiencies with the package provided.  We will, however, offer Our full support to help with any issues with regard to any software bugs, etc and act as mediator between You and the software developer.  In the event that a developer should cease support on a previous version of software, We will continue to provide operational support for as long as We are able.  There may be a charge for this service.

12.4       There may be a charge if either a licensed package is to be transferred from one computer to another or a software upgrade is required.

12.5       ChefTab® App licences are sold as tokens. A software token is a single-use only code provided to fully licence the ChefTab® App which has been downloaded onto a compatible Android™ Device running operating system version 4.1.4 or above. Licence tokens are not refundable under any circumstances. You can download a 100% functional demonstration version of the ChefTab® App from the products' page. This can be used to validate the functionality with Your system hardware and software prior to purchasing a licence token. By purchasing a licence token You are acknowledging such functionality.  After You place an order, a token will be emailed to You within 2 Business Days. You must ensure that the email address You provide at checkout is correct.

13.  Telephone & Remote Support

13.1       Telephone & remote support (where possible and providing Your equipment is connected to broadband) is available during office hours (9am-5pm) on Business Days for EPOS equipment and software licences that We have supplied.  This is provided free of charge if:

13.1.1   the EPOS equipment is still covered by Our guarantee;

13.1.2   the software licence was purchased with an item of EPOS equipment directly related to the software which is still covered by Our guarantee;

13.1.3   the software licence was purchased from Us no longer than 3 months from the date shown on Your invoice;

13.1.4   You have a valid live Telephone & Remote Support Contract with Us for the equipment or, in the case of software, related equipment. Terms and conditions can be found here;

13.1.5   You have a valid live Maintenance Contract with Us for the equipment or, in the case of software, related equipment.  Terms and conditions can be found here;

13.1.6   You have a valid live Rental Contract with Us for the equipment, or in the case of software, related equipment. Terms and conditions can be found here; or

13.1.7   it is judged by Our discretion.

13.2       If it is felt that the User requires additional training, a charge may be made. They will be informed of this before proceeding. 

13.3       With the exception of the situations stated in clause 13.1, on all other occasions, subject to Our discretion, telephone & remote support will be charged at £1 + VAT per minute (minimum charge £25 + VAT).  The minimum payment will be payable in advance before any telephone and/or remote support can be given.  A Telephone & Remote Support Contract may be offered at Our discretion.

13.4       Complimentary emergency ‘out-of-hours’ telephone support on EPOS equipment only is available from 5pm to 11.30pm on Business Days and from 8.30am to 11.30pm on weekends and holidays to customers with equipment:

13.4.1   covered by Our guarantee; or

13.4.2   covered by a valid live Rental, Maintenance or Telephone & Remote Support Contract with Us.

13.5       The complimentary emergency ‘out-of-hours’ telephone number is supplied on the cover of Your customised operating instructions and/or on Your invoice for a Maintenance or Telephone & Remote Support Contract.

14.  Our Liability

14.1       Subject to sub-Clause 14.4, We will not be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between You and Us.

14.2       Subject to sub-Clause 14.4, Our total liability to You for all other losses arising out of or in connection with any contract between You and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed 100% of the total sums paid by You for the Goods under the contract in question.

14.3       Except to the extent expressly set out in sub-Clause 11.1, the terms implied by Sections 13 to 15 of the Sale of Goods Act 1979 and by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

14.4       Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; for breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; for defective products under the Consumer Protection Act 1987; or for any other matter in respect of which liability cannot be excluded or restricted by law.

15.  Events Outside of Our Control (Force Majeure)

15.1       We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

15.2       If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

15.2.1   We will inform You as soon as is reasonably possible;

15.2.2   We will take all reasonable steps to minimise the delay;

15.2.3   To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

15.2.4   We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

15.2.5   If the event outside of Our control continues for more than 30 calendar days, We will cancel the Contract and inform You of the cancellation.  Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and in any event within 10 Business Days of the date on which the Contract is cancelled and will be made using the same payment method that You used when ordering the Goods;

15.2.6   If an event outside of Our control occurs and continues for more than 10 Business Days and You wish to cancel the Contract as a result, You may do so in any way You wish, please use the following details:

Telephone: 01737 773571;

Email: sales@premiercash.co.uk;

Post: Premier Cash Registers, 43 Frenches Road Redhill, RH1 2HR;

In each case, providing Us with Your name, address, email address, telephone number, and Order Number.  Any refunds due to You as a result of such cancellation will be paid to You as soon as is reasonably possible and in any event within 10 Business Days of the date on which the Contract is cancelled and will be made using the same payment method that You used when ordering the Goods.

16.  Communication and Contact Details

16.1       If You wish to contact Us with general questions, feedback or complaints, You may do so by telephone on 01737 773571, by email at sales@premiercash.co.uk, or by post at Premier Cash Registers, 43 Frenches Road Redhill, RH1 2HR.

16.2       For matters relating to the Goods or Your Order, please contact Us by telephone on 01737 773571, by email at sales@premiercash.co.uk, or by post at Premier Cash Registers, 43 Frenches Road Redhill, RH1 2HR.

16.3       For matters relating to cancellations, please contact Us by telephone on 01737 773571, by email at sales@premiercash.co.uk, or by post at Premier Cash Registers, 43 Frenches Road Redhill, RH1 2HR, or refer to the relevant Clauses above.

17.  Complaints and Feedback

17.1       We always welcome feedback, good or bad, from Our customers.  Whilst We pride Ourselves on the quality of Our customer service and always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless still want to hear from You if You have any cause for complaint.

17.2       If You wish to give Us feedback on any aspect of Your dealings with Us, please contact Us in one of the following ways:

17.2.1   In writing, addressed to, Premier Cash Registers, 43 Frenches Road, Redhill, RH1 2HR;

17.2.2   By email to sales@premiercash.co.uk ;

17.2.3   By leaving a product review on Our Site.  You can scroll to the bottom of any product page, click on ‘write a review’ and enter Your details and comments.

17.3       If You have a complaint, We will endeavour to respond within 2 Business Days.

18.  How We Use Your Personal Information (Data Protection)

18.1       All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR.

18.2       For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy.

19.  Other Important Terms

19.1       We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, You will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

19.2       You may not transfer (assign) Your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

19.3       The Contract is between You and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

19.4       If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.

19.5       No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

19.6       We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale as they relate to Your Order, We will give You reasonable advance notice of the changes and provide details of how to cancel if You are not happy with them.  If You do opt to cancel, You must return any affected Goods You have already received and We will arrange for a full refund (including delivery charges) which will be paid within 10 Business Days of Your cancellation and/or the return of any affected Goods and will be made using the same payment method that You used when ordering the Goods.

20.  Law and Jurisdiction

20.1       These Terms of Sale, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

20.2       Any disputes concerning these Terms of Sale, the relationship between You and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.