Delivery & Returns
The information below is a simplified version from our Terms of Sale. Please refer to the Terms of Sale for full details.
We regard Business Days as Monday to Friday, not including public holidays.
Delivery
All orders are subject to a delivery charge as stated at checkout and will be delivered by parcel courier, Royal Mail or one of our engineers.
In most cases, if your order has been placed before 1pm on a Business Day, the goods are in stock and do not require programming, we would expect the order to be dispatched on the same Business Day. Delivery by courier should be expected the next Business Day. Orders that are sent by Royal Mail will be by 1st class post.
We will pass your email or mobile phone number to our parcel courier and they should send you a notification with the hour delivery slot for when they intend to deliver your order. If you do not wish to receive notifications, please state this in the ‘Special Instructions' box on your shopping cart.
For programmable items, such as cash registers and EPOS systems, we would expect delivery to be between 1 and 10 Business Days from the date that we receive all of your programming information.
If possible and at our discretion, installation of EPOS systems can be installed by one of our engineers along with staff training for an additional charge. Please contact us to request this.
Returns
Returns will not generally be accepted, except if the goods are faulty, damaged or incorrect. In some cases however, wholly at our discretion, we may allow a return. To apply for a return, contact us by email at sales@premiercash.co.uk within 10 Business Days of the date of delivery, quoting the order number and explaining the reasons or circumstances that require the goods to be returned. We will endeavour to reply with a decision within 2 Business Days.
If we accept a return, it will only be subject to us receiving the goods back in their original condition, unused, with their original packaging, not defaced in any way.
Delivery charges will not be refunded and goods will be returned at your expense.
An administration and re-stocking charge of 10% will apply. Further charges may apply to EPOS equipment depending on the time taken to customise and program equipment. This will be advised when we reply to your application for a return.
Upon safe and satisfactory receipt of the returned goods, a refund will be made within a maximum of 20 Business Days by the same payment method that you used when ordering the goods.
Faulty, Damaged or Incorrect Goods
If you find, when you receive your order, that any of the goods are faulty, damaged or incorrect you must contact us immediately on 01737 773571.
If your order appears to have been damaged in transit, you must report this to us within 48 hours of delivery. We will accept no liability after this period. If the office is closed, you may leave a voice message on our answerphone stating clearly your name and order number. You may be asked to document the damage in writing and provide photographic evidence in order for us to present it to our parcel courier.
We will make every effort to either correct any faults, replace or refund damaged or incorrect items. We may require you to return the goods in question to us.
Full details are contained in the relavent section of our Terms of Sale.