OrderMe for Samtouch - Mobile Ordering
OrderMe is a mobile app designed for restaurants and fast food establishments which integrates with the Samtouch EPOS system and Samtouch Office. It allows customers to place food orders while seated in a restaurant or beer garden (Order @ Table) or alternatively from the comfort of their own home for delivery. They can also place a takeaway order for collection, for example on their way home from work. The app is free for your customers to download for iOS and Android devices.
With OrderMe there are no commission charges. Payments are securely dealt with through emerchantpay and the card transction charges are extremely competitve. All orders are automatically processed through your Samtouch EPOS system. If your system has a kitchen printer or display, all orders from OrderMe will be sent through to the kitchen preparation area automatically. Sales data and programming of the products for the app are all dealt with using Samtouch Office, the clouded back-office solution.
Some of the key features are as follows:
-
DIRECTORY LISTING
As an OrderMe user your business will be listed in the OrderMe venue directory. When customers search within your area your business listing will be displayed giving you every opportunity to gain new customers. Customer’s are able to list your venue as a favourite, so they can find it easily next time they are placing an order. -
SALES CHANNEL OPTIONS
OrderMe is supplied with 3 sales channels. Order @ Table, takeaway and delivery are included as part of the system. Each channel can be enabled or disabled as required. -
MULTIPLE PRICE LEVELS
Items sold through Order @ Table service can be priced higher than takeaway and delivery. Your Samtouch EPOS system & OrderMe can be configured with up to six price levels per item and each sales channel can be preset with one of these price levels. -
MENU AVAILABILITY
Some items may only be offered for sale on certain sales channels (eg. Order @ Table). OrderMe provides you with the flexibility to include or exclude items from different channels. You can also include the same items in multiple product groups (eg. salad nicoise in both the starters and main courses) -
PRODUCT OPTIONS / EXTRAS
Ordering from your menu is easy with lead-thru item options. This gives you the opportunity to upsell extras or promote specials that you wish to sell. -
COOKING INSTRUCTIONS
You can ensure orders are cooked to your customer’s exact requirements by using cooking instructions. These can also be used for drinks preparations. For example, you may ask if the customer requires ice. -
OPENING HOURS
You can configure different opening and closing times per sales channel. For example, your takeaway service may start at 6pm while your table service starts at 6:30pm. -
ORDER FULFILMENT
For takeaway and delivery orders you can configure the number of orders that can be handled within a specified time. For example, you may be able to deliver only 4 orders per hour, but handle 20 collected takeaway orders per hour. -
ITEM PRODUCTION
You may be limited to the number of items you can prepare in a set time. For example, if your pizza oven capacity only allows you to prepare 15 pizzas per hour. Once capacity is reached any orders including pizzas will move onto the next available time slot. -
ADVANCED ORDERS
Depending on how you have configured your system, customers can order a takeaway for collection or delivery days in advance. OrderMe will monitor the orders that are pending and despatch them to Samtouch for processing when required. This advanced feature ensures you dont have to keep a manual list of orders required for the future. -
FOOD ALLERGIES
Each item can be assigned with one of the 14 allergens. This will be indicated on the item information screen. -
SECURE PAYMENTS
Card payments can be securely taken via your customers own personal device. All payments use the highest level of 3D security. Card details can be saved on your customers device for repeat orders, especially useful in pub environments. -
0% COMMISSION
Online ordering platforms will typically charge up to 20% commission on every transaction you make. However, with OrderMe there are no commission fees. -
FULLY INTEGRATED SOLUTION
OrderMe is fully integrated with the Samtouch EPOS system and Samtouch Office, the clouded backoffice solution. All sales and order operations are consolidated through a single platform.
If you would like to download a printable pdf brochure, please click here.
To use OrderMe, you will require a Sam4s EPOS terminal with Samtouch software and a Samtouch Office subscription (using Windows 10 or above). There is an additional monthly charge of £9 + VAT for the OrderMe Samtouch Office module and a one-off charge of £175 + VAT for the initial setup. You will be required to sign up to emerchantpay in order to accept payments through the OrderMe app. There is a monthly 3D secure charge of £6.50 + VAT. Please contact us for an emerchantpay rates quotation.