We have just transferred to a new telephone system. Please bear with us while we are getting used to it though. It means you will only need one number to contact us on. From Friday 17th June, the old emergency out-of-hours number (0780 16 15 170) will no longer be in service. Please delete this from your contacts and let everyone know who may have cause to use it.
If you do require us in an emergency outside office hours, you can now phone our main number (01737 773571) which you will find on all of our documentation, stickers and EPOS screen messages. Select option 1 and you will be forwarded to a member of staff. If they are unavailable and you hear a voicemail, please leave your name, business name, contact number and a short message. They will call you back as soon as they are able. Please be patient as they are probably busy helping another customer.
Please be aware that the emergency service is only for customers with a valid rental or support contract or equipment still under guarantee. If you do not fall into these categories, you will be charged for using this service.
By selecting option 2, you can leave us a message for when the office reopens.
Hi everyone. Sorry we’ve not posted in a little while. This has been due not only to us being very busy but also attending an employee’s wedding abroad. It was a really fantastic occasion and we were all so thrilled to be there. Our congratulations go out to the happy couple.
Meanwhile, our engineer had a tough assignment recently, trying not to be distracted by the mouthwatering cakes on offer at The Second Home in Orpington. Newly opened, the restaurant has in addition a full breakfast menu, available all day, gourmet sandwiches, burgers, salads and other tempting treats.
Our office will be closed until Tuesday but if you require emergency assistance and have a contract or guarantee with us, please phone the out-of-hours line. The number is supplied on the front of your instructions and on contract invoices.
Alternatively, you can phone the office number and leave a message. This will be monitored at various points during the day.
If you are a subscriber to the Casio Cloud Service you should have received an email in February, with a follow-up reminder this month, regarding the proposed transfer of services to Propos Software Ltd.
Casio is currently restructuring certain aspects of its business divisions, and as part of this, they have decided to pass the management and technical support for its Cloud software over to experienced software developers, Propos Software Ltd. While the name Propos might not be familiar, they have been involved in the development and management of the Casio Cloud software since the very beginning, working closely with them throughout.