News — Sam4s

As hospitality businesses are now well aware, the Employment Allocation of Tips Act 2023 states that it is mandatory for all tips to be passed on to workers without deductions.  However, from 1st October 2024, further legislation has been introduced regarding the fair and transparent allocation and distribution of tips, gratuities and service charges. 

One of the most important changes is that records of tips must be kept for up to 3 years and any member of staff can make a written request to see these records every 3 months. Workers are able to enforce their rights regarding this legislation through employment tribunials.

Thankfully, if you use a Samtouch or eZeePos EPOS system, you can now access reports specifically for tips and gratuities. These reports are stripped down financial reports showing limited information as required to show to staff.

Debitrak Rewards is an app based solution that thanks customers for their repeat business with instant product or point based rewards based around their purchases at your EPOS terminals. 

It is easy to set up and even easier to manage. No tangled cables and connections, just a smart phone app that will unlock all the great system features and start to build some more great reasons for customers to keep coming back for more. 

Debitrak Rewards is product or points based, where a free coffee or food item can be received after a specific number of that product has been purchased. Alternatively, collect points and spend them at the EPOS terminals or save them up for a special purchase. Debitrak can also offer discounts to selected users on selected products at selected times.

Lock down selected days of the week as well as time periods through the day for rewards and discounts to encourage off-peak trading to match your business. Managing your scheme using your own personal cloud based management portal, it’s easy to watch your membership grow and easier still to create and manage as many rewards as you want to. You decide what to order and when and change it as often as required.

There’s also lots of interesting information available about who is visiting regularly. Send your customers in app alerts, SMS texts or emails about special offers and promotions to encourage visitor frequency, especially at quiet times. Highlight messages to infrequent customers to bring them back and reward regular customers with tempting offers.

Debitrak rewards operates with either a QR Code on your smartphone or custom printed contactless smart cards or key fobs, whatever best suits your business.

Please contact us for further information.

Please visit our Samtouch Integrations page to find out about other exciting integrations for your EPOS system to help enhance your business.

Last year we had the pleasure of installing a Samtouch EPOS System in Buckland Deli & Gifts.  The village shop supplies freshly baked bread, cheese, charcuterie, jams, chutneys, sauces, fruit, vegetables, pastries, wine, hot drinks, gifts and cards.

They also make fresh sandwiches which can be ordered in store using their Sam4s Titan S360 EPOS terminal or by now using the mobile app OrderMe. Customers can download the OrderMe app to their mobile for free and order a selection of sandwiches and drinks for collection, saving them the time of having to wait for their order to be prepared, especially during the busy times of the day. We've captured some screen shots of the app below.

All orders from the EPOS terminal and OrderMe are sent directly to a screen in the preparation area using Samtouch Kitchen.  The system is further complimented by our clouded back-office solution Samtouch Office for reports and programming.

When asked about our services, Amy, the owner, commented that she had received a 'Very professional and straight forward installation'.

So if you're in the Betchworth area (RH3 7BB), why not give the app a try and order a delicious lunch for collection.

If you're interested in a similar system, please click on the links for further information or give us a call on 01737 773571. 

If you're in the area of Thames Ditton, seek out a wonderful traditional English pub called the George & Dragon.  They have a large open garden which is perfect for a bite to eat, or simply a drink, during these glorious summer evenings that we are currently experiencing. Inside you'll find a welcoming atmosphere, enhanced by three open fires and a collection of eclectic artwork decorating the walls.  If you would like to take a look at their menu, just click here.

The George & Dragon recently upgraded from their Casio V-R system to our latest Samtouch EPOS system.  They required 4 Sam4s Titan S360 terminals to cope with the busy footfall while using Bar and Kitchen Printing to enable a smooth and efficient operation. The addition of Samtouch Office now allows the managers to keep an eye on all the relavent day to day sales information while remote access means they can change prices and incorporate special offers at a time which is suitable for them.  These changes can then be scheduled to update on the EPOS terminals when required.

We have been continuing with our upgrades of some of the Remarkable Pubs sites where we have previously been supporting them with their Casio systems.  These three impressive London establishments, The Reliance in EC1V, The Rosemary Branch in N1 and The Lord Tredegar in E3, all had the new Samtouch EPOS system installed with 2-3 terminals, kitchen printing and Samtouch Office.